Privacy Policy

At LumenVeil, protecting your privacy is a top priority. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website or engage with our services. By accessing or using our services, you consent to the collection and use of your information in accordance with this policy.

Information We Collect

We may collect a variety of information about you, including:

  • Personal Identification Information: Name, email address, phone number, postal address, and payment details.
  • Account Information: Username, password, and account preferences if you create an account with us.
  • Transactional Information: Details of your purchases, including products or services ordered and payment methods used.
  • Technical Information: IP address, device type, operating system, browser type, and usage details gathered through cookies and other tracking technologies.
  • Communication Records: Any messages, inquiries, or feedback you send to us.

Purpose of Data Collection

We use the information we collect for various legitimate purposes, including:

  • To process and complete your orders.
  • To communicate with you regarding your purchases or inquiries.
  • To provide customer support and resolve any issues.
  • To send you promotional offers, newsletters, and marketing messages (with your consent).
  • To improve our website, enhance user experience, and optimize our services.
  • To conduct analytics, monitor website usage, and perform market research.
  • To ensure the security of our website and prevent fraudulent activities.
  • To comply with legal obligations and protect our rights.

Data Sharing and Disclosure

We do not sell, lease, or trade your personal information to third parties. However, we may share your data in specific situations:

  • Service Providers: Companies that assist in payment processing, data hosting, customer support, email delivery, and other essential functions.
  • Legal Obligations: To comply with legal requirements, respond to subpoenas, or protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the new owner.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with legal, accounting, or reporting requirements. Once your information is no longer needed, it will be securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of your personal information that we hold.
  • Correction: Request that we correct any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal information.
  • Restriction: Request that we limit the processing of your data.
  • Objection: Object to the processing of your data for certain purposes.
  • Data Portability: Receive your data in a machine-readable format.

To exercise any of these rights, please contact us directly.

Security Measures

We employ a range of technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include data encryption, secure servers, access controls, and regular security audits.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We encourage you to review this policy regularly to stay informed about how we protect your personal information.