Protection

At LumenVeil, we are committed to safeguarding your privacy. This Privacy Policy provides an in-depth explanation of how we collect, use, disclose, and protect your personal data when you interact with our services.

1. Data We Collect

We collect various categories of personal data depending on your interactions with us:

  • Personal Identification Information: Name, email address, phone number, postal address, date of birth, and gender.
  • Account Information: Username, password, account settings, profile picture, and preferences.
  • Payment Data: Credit card information, billing address, transaction records, and payment history.
  • Technical Information: IP address, device type, operating system, browser type, and language preferences.
  • Usage Information: Pages viewed, search queries, interactions with site features, and click data.
  • Communication Records: Emails, chat logs, customer support interactions, and feedback.

2. How We Use Your Data

Your personal data may be used for the following purposes:

  • Providing services and customer support.
  • Personalizing your experience and showing relevant content.
  • Sending promotional offers (with your consent).
  • Conducting analytics and improving our services.
  • Ensuring security and fraud prevention.
  • Complying with legal obligations.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract Performance: To fulfill our contractual obligations to you.
  • Legitimate Interests: For analytics, security, and service improvement.
  • Consent: For marketing communications.
  • Legal Obligation: To comply with laws and regulations.

4. Data Sharing and Disclosure

We may share your data with:

  • Service Providers: For payment processing, analytics, marketing, and support.
  • Business Partners: For joint promotions (with your consent).
  • Legal Authorities: To comply with legal obligations.
  • Corporate Transactions: In case of mergers or acquisitions.

5. Use of Cookies

We use cookies to enhance your experience, including:

  • Saving preferences and login information.
  • Monitoring website performance.
  • Delivering personalized advertisements.

You can manage cookie settings through your browser.

6. Data Security Measures

We implement security measures such as:

  • Encryption (SSL) for data transmission.
  • Access control based on user roles.
  • Secure storage of data with advanced encryption.
  • Regular security audits.

7. Data Retention Policy

We retain your personal data as long as necessary for:

  • Legal compliance.
  • Customer support and service improvement.
  • Fulfilling the purposes for which it was collected.

Once data is no longer needed, it is securely deleted.

8. Your Data Protection Rights

You may have the following rights regarding your personal data:

  • Access: Request information about the data we hold.
  • Rectification: Correct any inaccurate data.
  • Deletion: Request data deletion under certain conditions.
  • Restriction: Limit how your data is processed.
  • Portability: Receive a copy of your data in a structured format.
  • Objection: Object to data processing, especially for marketing.

9. International Data Transfers

Your data may be transferred outside your country, with safeguards in place.

10. Children’s Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from minors.